Thames Water has awarded a contract for a nearshore/offshore team to be responsible for the day-to-day operations managing its information and data management services by utilising a Business Process Outsourcing (BPO) model worth an estimated £10 million-plus.

The contract was tendered in four separate Lots:

Lot 1: Master Data Management: validation of data, preparation and load into SAP as part of the data change lifecycle for TWUL assets and its associated maintenance plans;

Lot 2: Reporting services: production of various operational performance data, also provided is asset management serviceability daily to monthly reporting requirements;

Lot 3: GIS (Geographic Information System) Updates: translation and audit of network affiliated GIS updates;

Lot 4: Asset Data Capture including GETMaps (gas, electricity and telecoms maps): maintenance of CAD drawings and maintenance of site and other utility information into corporate systems.

Rolta UK Ltd and Tata Consultancy Services Ltd have both been awarded contracts - the agreement is for an initial period of 3 years with options to extend up to a maximum of 8 years.